Refund policy

All sales are final, including but not limited to custom and sample pieces. Once your order is in production, it cannot be changed or canceled. For items damaged in transit or defective parts, please keep all original packaging and document the damage as soon as the piece is delivered. Damage must be reported with photos within 48 hours of receipt. Light Is Everything will then evaluate if the item is eligible for repair, replacement or refund. If damage is not reported within this timeframe we may decline to repair, replace or refund the item. If you are reporting damages or have questions about refunds please contact us via our contact page .